ConnectedRoom - We are still fixing things as we find them. Support requests will be delayed – Incident details

All systems operational

We are still fixing things as we find them. Support requests will be delayed

Resolved
Degraded performance
Started 9 days agoLasted 1 day

Affected

App

Degraded performance from 6:34 PM to 4:19 AM

Scoreboards

Degraded performance from 6:34 PM to 11:07 PM, Operational from 11:07 PM to 1:35 AM, Degraded performance from 1:35 AM to 4:19 AM

Updates
  • Resolved
    UTC
    Resolved

    The major is now live and survived a Saturday.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix for UFC. We will keep monitoring these fights.

  • Identified
    UTC
    Identified

    Identified an issue with live stats for UFC. Preparing a patch.

  • Update
    UTC
    Update

    Round 4 of fixes is live. NFL preseason will now display on Scroll, SportsTicker and SportsGrid.

  • Update
    UTC
    Update

    Everything seems to be back to normal. Feel free to keep reporting issues.

  • Update
    UTC
    Update

    Round 3 of updates have been pushed. Stability is near.

  • Update
    UTC
    Update

    2 rounds of fixes are deploying. We are monitoring the platform to fix the remaining bugs. If you find any bugs, use the feedback platform and select the "Bugs" category to post something that needs fixing.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    The major update changed a lot in the backend. Allow us a good 24-48 hours to get everything back to a working state. Customer support may be slow to reply while we work on restoring the service.