ConnectedRoom - We are still fixing things as we find them. Support requests will be delayed – Incident details

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We are still fixing things as we find them. Support requests will be delayed

ResolvedDegraded performance33 hours 45 minutes

Affected

App

Degraded performance from 6:34 PM to 4:19 AM

Scoreboards

Degraded performance from 6:34 PM to 11:07 PM, Operational from 11:07 PM to 1:35 AM, Degraded performance from 1:35 AM to 4:19 AM

  • ResolvedUTC

    The major is now live and survived a Saturday.

  • MonitoringUTC

    We implemented a fix for UFC. We will keep monitoring these fights.

  • IdentifiedUTC

    Identified an issue with live stats for UFC. Preparing a patch.

  • UpdateUTC

    Round 4 of fixes is live. NFL preseason will now display on Scroll, SportsTicker and SportsGrid.

  • UpdateUTC

    Everything seems to be back to normal. Feel free to keep reporting issues.

  • UpdateUTC

    Round 3 of updates have been pushed. Stability is near.

  • UpdateUTC

    2 rounds of fixes are deploying. We are monitoring the platform to fix the remaining bugs. If you find any bugs, use the feedback platform and select the "Bugs" category to post something that needs fixing.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    The major update changed a lot in the backend. Allow us a good 24-48 hours to get everything back to a working state. Customer support may be slow to reply while we work on restoring the service.